Claude can draft the reply. Your team owns the relationship.
Put customer context and a human decision around every AI-assisted response.
Read the field note ↗
SFG field intelligence
Ideas for leaders
who have to act.
Practical thinking at the intersection of operations, information, responsible AI, and adoption. Written to improve a decision—not fill a feed.
Explore the library
Decision-grade thinking.
Codex can build the tool. Your people define “good.”
Start with a recurring handoff. Build with the people who do the work, and test the result.
Read the field note ↗Give the procurement bot a process owner.
A renewal recommendation needs trusted contract evidence and a person with authority to act.
Read the field note ↗Measure the cost of a finished workflow.
Model usage is one cost. Integration, retries and human review belong in the same picture.
Read the field note ↗Open models create a deployment decision.
More control is an option. Operating it well takes people, skills and a clear business reason.
Read the field note ↗Route text and image work deliberately.
The right model for one task may be wrong for the next. Make the exceptions visible.
Read the field note ↗The AI pilot worked. What must be true before you scale?
Ownership, controlled access and repeatable evidence turn a demonstration into a decision.
Read the field note ↗Which AI fits your business? Start with the work.
Choose around your people and process, then compare technology on the same real work.
Read the field note ↗Why automating a broken process compounds cost.
Automation can make an unstable workflow fail faster, farther, and with less visibility. Improvement has to come first.
Read the field note ↗Five questions a board should ask before approving enterprise AI.
Boards do not need to become model engineers. They do need decision-grade evidence about value, accountability, information, risk, and adoption.
Read the field note ↗From pilot theater to decision-grade evidence.
A serious pilot is designed to answer an investment question. Everything else is a demonstration.
Read the field note ↗How to use the library
Move from an idea
to a better decision.
Each field note connects a leadership question to the operating evidence, ownership, controls, and adoption conditions required for action. Use the library to challenge a proposal, shape a pilot, or identify what must be understood before technology is selected.
01
Improve the work
Expose constraints, rework, failure demand, ownership, and the real customer journey before automating it.
02Establish decision truth
Connect governed information, measures, lineage, and accountability to the decisions leaders and teams must make.
03Design for trust
Bring security, privacy, responsible AI, accessibility, oversight, and fallback paths into the operating design.
04Carry change into adoption
Translate evidence into a governed delivery path with accountable sponsors, benefits, capability, and scale decisions.
Executive signal
Put one consequential idea into the context of your next decision.
Use executive discovery to explore the operating, governance, information, and adoption implications behind a current transformation priority.